Welcome to Duncan Street
Primary Care Centre
Welcome to Duncan Street Primary Care Centre. The information in this website should help you get the most from your practice. Our aim is to always provide you with excellent service. All members of the team; clinical and non-clinical staff are committed to providing this for you.
Our clinical team consists of:
- Doctors, nurses and health care assistants. Other professionals: that visit the practice to see and treat patients. Your practice also has an attached social worker.
We have clinics for patients with specific diseases:
- Asthma, diabetes, drug monitoring patients taking warfarin or on medication for rheumatoid arthritis.
- We also provide maternity services, childhood immunisations and minor surgery.
There are facilities for disabled patients, these include: a parking space, a lift and ramp access for wheelchairs. A wheelchair is available for patients who have difficulty walking from the waiting rooms to the consulting rooms.
The clinical team is fully supported by a management and administration team:
- Receptionists, administrators, secretaries and managers.
If you have any questions or concerns, please ask to speak with one of the reception supervisors, or the practice manager.
Our telephones calls will be covered by the out of hours service on the following dates
Every Thursday from 1.00pm
until further notice
(General Data Protection Regulation)
Please click here for the Privacy information leaflet for children
Please click here for the Privacy Information Leaflet
Minutes for meeting held 05/04/18 - please click here
Next Patient Reference Group Meeting
Thursday 5th July 2018 at 2.15pm
Patient On-line services
We have now extended our on-line services to enable patients to book and cancel appointments, order repeat prescriptions as well as been able to view their own records.
If you would like to use these on-line services, please click on the link below, complete the form and bring it to the surgery with your ID.
Patient On-line Access
Please click on link below to the local sexual health service Embrace
NEW: More GP Appointments released
Over the next three months we are working with NHS England to offer extra GP appointments. This is because we know that there are times you want to be able to see a GP at short notice. We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don’t need emergency treatment.
The extra appointments are bookable on the day by ringing reception on 01902 459076 or by booking online
If you haven’t yet signed up for GP Online Services simply call into the practice with two forms of photo ID and proof of address. We can sign you up there and then. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on www.nhs.uk/GPonlineservices
If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.
Statement of intent to enable patient access by 31st March 2015
Duncan Street Primary Care Centre plans to enable all patients the ability to view part of their medical records online by the 31st March 2015. This will mean that as a patient you will have access to your records and will be able to view list of your medication and allergies.
You will also have the ability to book, change or cancel appointments and order repeat prescriptions online.
For further information on this new service please do not hesitate to ask.
Patient survey 2015/ 2016
Please click here to see last years patient survey results Patient survey
The accessible information standard is a new mandatory standard that all NHS and publicly funded adult social care services must follow. For more information please click link below
As from 1st April all our patients will have a named gp.
New Opening times
As from 1st April 2015 the surgery will no longer be open at lunch times between 12.45pm and 2.00pm
We also will no longer be having a late night clinic on Thursday evenings
Free NHS Health Check
If you are aged between 40 and 74 and have not been previously diagnosed with any of the following conditions:
- Heart Disease
- Kidney Disease
Then you are entitled to have a free NHS check. The health check will take about 20-30 minutes and you will be asked a few simple questions about your family history and lifestyle choices for example the types of food you eat or the amount of alcohol you drink. You will have your height, weight and blood pressure checked and a simple blood test to check your cholesterol level.
This check will help to identify any potential risks to your future health and also help you to find ways to help reduce those risks.
If you would like to book in for a health check please just ask at the reception desk and you will be offered an appointment with one of our healthcare assistants.
- 50 missed doctors appointments
- 85 missed nurses appointments
- 225 missed appointments in total this year, so far.
If you are unable to attend an appointment for whatever reason then please notify the surgery as soon as possible, please.
The Electronic Prescription Service (EPS)
EPS is going live at the surgery on Thursday 26th June 2014
A new way to get your medicines and appliances
The Electronic Prescription Service (EPS is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliences from.
What does this mean for you?
- If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
- You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
- You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
- don’t want to go to your GP practice every time to collect your repeat prescription.
- collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
- don’t get prescriptions very often.
- pick up your medicines from different places.
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called
nomination. You can choose:
- a pharmacy.
- a dispensing appliance contractor (if you use one).
- your dispensing GP practice (if you are eligible).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP practice.
Cough's and Cold's season
This leaflet shows you what to expect with most common infections [click on the link]:
Many common infections of the nose, throat, sinuses, ears, and chest are caused by germs called viruses. Flu-like illnesses are also caused by viruses. Diarrhoea and/or being sick (vomiting) are often due to a viral infection of the gut. If you are normally well, your defence (immune) system is good at fighting off many types of viral infection. An antibiotic medicine is not needed if a virus is causing an infection. This is because:
- Antibiotics do not kill viruses. Antibiotics only kill germs called bacteria.
- Antibiotics may cause side-effects such as diarrhoea, rashes, feeling sick, etc.
- Overuse of antibiotics when they have not been necessary has led to some bacteria becoming resistant to them. This means that some antibiotics might not be as effective when they are really needed.
You may feel unwell for several days or more until a viral infection clears. Treatment aims to ease symptoms. Treatments that are commonly advised for viral infections include the following:
- Paracetamol or ibuprofen to reduce a high temperature (fever), and to ease aches, pains, and headaches.
- Making sure you drink enough to prevent mild loss of water from the body (dehydration). Dehydration may develop if you have a high temperature, and it can make a headache and tiredness much worse.
- Do not wrap up, but try to cool down if you have a high temperature. This is particularly important in children. If a child has a high temperature then take their clothes off (in a warm, but not hot, room) and consider giving some paracetamol or ibuprofen.
What about bacterial infections?
The body can clear most infections with germs called bacteria. However, some infections do require antibiotics.
What if symptoms change?
Occasionally, mild infections caused by germs (viral or bacterial) develop into more serious infections. See a doctor to review the situation if the illness appears to change, becomes worse, does not go after a few days, or if you are worried about any new symptom that develops.
NEW! On-line service
We have now extended our on-line services to enable patients to book and cancel appointments as well as order repeat prescriptions.
If you would like to use these on-line services, please request a letter from reception.
Accident and emergency departments are being "unnecessarily burdened" with millions of people visiting for minor ailments like stubbed toes, nose bleeds, coughs and colds.
Unnecessary visits to A&E departments are costing the NHS an average of £80million to £100million each year. Each A&E attendance in the UK cost is £80 and if the patient is not even seen this still costs £53 each time.
Every minute that an A&E doctor or nurse spends treating very minor problems reduces the time they can spend helping those who have suffered from heart attacks, strokes and life threatening injuries.
Please help to cut these costs by only attending A&E for real Accidents and Emergencies.
Out Of Hours Service
If you have a medical problem outside of our surgery hours that you feel cannot wait until the surgery opens again you need to telephone:
You can also get medical advice from your local Pharmacy.
This practice uses a text message reminder service to remind patients of their appointments. By doing so, we anticipate less wasted appointments. This means improved appointment availability for our patients. If you will be automatically be included in this service if you have mobile number registered with us.
If you would prefer not to be included, you do not need to do anything you will automatically be excluded from the service.
For information on our upcoming events please click here
(Site updated 05/06/2018)